Occupational Violence and Aggression

Understanding the risk.


Occupational violence and aggression (OVA) involves any situation where a team member feels threatened. This can include physical aggression and verbal abuse. The findings from Safe Work Australia revealed are alarming. 37% of workers indicated they were sworn or yelled at in the workplace. Furthermore, 1 in 3 mental health claims filed by women involved some form of harassment or bullying. For men, this 1 in 5.

Unfortunately, this is an ongoing issue that warrants attention in our communities. OVA is a growing concern within most workplaces, including those who cater to vulnerable populations in the health, community and aged care space. About 22% of those workers reported that they were physically assaulted or threatened by patients or clients. Organisations need to actively look to address occupational violence to best support their workforce, to meet legal obligations under the Occupational Health and Safety Act, and to provide and maintain a working environment that is safe and without risk to health.


Workshop Objectives & Key Outcomes

Workplace Risk facilitates industry specific Occupational Violence Workshops to up-skill workers in managing the health impacts of occupational violence in the workplace and provides the framework for a proactive and protective approach. Our professionals are experienced in defusing OVA. We provide workshops to upskill team members in safety basics and also provide training-tools for more high-risk scenarios.

Through practical case studies, activities, tools and open discussion the workshop aims to enhance workplace supports and resilience in dealing with occupational violence.

Attendees will cover the following topics:

  • What is occupational violence and how does it occur?
  • Identifying the early warning signs and environmental risk factors to occupational violence
  • Strategies for de-escalating emotive and stressful situations
  • Recognising the impact of occupational violence on workers – a physical, cognitive and psychological response
  • Developing a protective and supportive workplace culture
  • The importance of de-briefing following confronting and traumatic circumstances
  • Developing resilience, practical skills and tools to enhance personal wellbeing and the wellbeing of co-workers